It’s important for today’s commercial debt recovery specialists to keep their clients “in the green”. During the collection process, we realized the simplest way to accomplish this is to treat the debtor with respect. Kinum does not allow intimidating practices. Instead, our focus is to make a connection, listen and create an amicable, realistic resolution. We learned you don’t look good by making others look bad.
Debt collection is an art. It is the culmination of problem solving skills and negotiation. While it’s true that the older the debt, the harder it is to collect. It’s also true that when a debtor is approached in a professional manner, the chances of resolution are greatly enhanced. Gone are the days of robo-calls and/or rude collector personnel that begin the process with a negative tone. At Kinum, we researched our competitors, took their best practices and made them better. We also learned, in no uncertain terms, what does not work and why our industry has a blemished reputation.
This is not to say that Kinum is “soft”. Nothing could be further from the truth. Our collection methods are stern, yet in a in a skillful manner. Our goal is to collect the debt owed to you, yet also be a relationship manager between your company and your late paying customers. We help businesses achieve debt recovery solutions without creating a professional breach with the parties involved.
Kinum delivers results. If a debtor is contacted by us, we work with them for you. Financial obligations will be met, amicably and professionally. We may not be able to change the industry’s tarnished reputation, however, we will not join in it either. Trust us with your accounts receivable management, you will be thrilled with the results.