It’s
important for today’s commercial debt recovery specialists to keep their
clients “in the green”. During the
collection process, we realized the simplest way to accomplish this is to treat
the debtor with respect. Kinum does not
allow intimidating practices. Instead, our focus is to make a connection,
listen and create an amicable, realistic resolution. We learned you don’t look good by making
others look bad.
Debt
collection is an art. It is the
culmination of problem solving skills and negotiation. While it’s true that the
older the debt, the harder it is to collect.
It’s also true that when a debtor is approached in a professional
manner, the chances of resolution are greatly enhanced. Gone are the days of robo-calls and/or rude
collector personnel that begin the process with a negative tone. At Kinum, we researched our competitors, took
their best practices and made them better.
We also learned, in no uncertain terms, what does not work and why our
industry has a blemished reputation.
This is not
to say that Kinum is “soft”. Nothing could be further from the truth. Our collection methods are stern, yet in a in
a skillful manner. Our goal is to collect
the debt owed to you, yet also be a relationship manager between your company
and your late paying customers. We help businesses achieve debt recovery
solutions without creating a professional breach with the parties involved.
Kinum
delivers results. If a debtor is contacted by us, we work with them for
you. Financial obligations will be met,
amicably and professionally. We may not
be able to change the industry’s tarnished reputation, however, we will not
join in it either. Trust us with your
accounts receivable management, you will be thrilled with the results.
No comments:
Post a Comment