Anytime you’re dealing with the public, conflicts are going to arise. These conflicts and how you handle them have the ability to make or break your business. Most conflicts arise over things like why someone is refusing to pay, confusion or concern over how much is owed, and dissatisfaction with treatment or services. It’s easy to approach these conflicts with an “us against them” mentality, but that’s not going to get you very far. In fact, all it’s likely to do is to ruin relationships and your
Because emotions sometimes get involved in these dealings, it can be hard to maintain a calm, professional demeanor. For that reason, it is often best to let an outside company, one that specializes in collections and in “difficult dealings” with clients, handle these types of matters. The right company, such as Kinum, will discuss disputes with clients, look into client inquiries or complaints, and discharge unfair debts or work out repayment plans for legitimate debts.
A third party collections company can also separate the good from the bad, so to speak. It can alert you to which customers are uncooperative and difficult to deal with, as well as which customers are cooperative and doing their best to pay off their debts. That way, you can determine which clients deserve a second chance and which ones you no longer want to do business with. In other words, you’ll have an easy way to know which relationships are worth salvaging and which ones you need to say good-bye to.
As long as you handle the dispute resolution process carefully and with a little outside help to make it more manageable, you should be able to get through it without ruining any important client relationships.